Warranty
KETTLESTACK Money Back Guarantee
While we reserve the right to change this policy at any time (respecting existing purchases), Kettlestack will now provide a money back guarantee to US domestic customers who agree
* to a limited trial period of 10 days ,
* that the Kettlestack(s) must be returned in saleable condition at the customer's expense
* to obtain a PREAUTHORIZED RMA # prior to return. *
* shipping fees are nonrefundable
That's it. Buy a Kettlestack, start training, send in your testimonial and you'll never look at this particular web page again.
*returns without an RMA will incur a $15 per item restock fee.
What about DVD returns ?
Kettlestack only stocks the best DVDs we can find, so it is not a matter of content. If the DVD won't play, we'll arrange for it's return and free replacement.
Kettlestack Warrantee
KETTLESTACK warrantees the Kettlestack adjustable kettlebell handle for a period of ONE YEAR against material and manufacturing defects under the proper and intended use of the product. Proper use is defined as not dropping it from high heights and onto hard surfaces.
Weights are supposed to be dropped (once in a while) ?
What happens if I break the handle ?
What would happen if you dropped a solid cast iron (sorta brittle) kettlebell on a concrete sidewalk ? (Here's a solid KB manufacturer disclaimer against dropping them on hard surfaces). (archived since they're out of business).
Would the epoxy coating crack ? Would you have to pay for the cracked sidewalk or floor (which will certainly cost far more than the Kettlestack) ? Here at Kettlestack we've never seen a handle break during hard, proper use, but this shouldn't discount the real concern of our customers.
The problem is that we don't know if your Kettlestack will be dropped on carpet, grass, sand , mats or steel plating; Whether the handle will land dead square or with a glancing shot, from 2,6 or 50 feet. The only viable solution is for Kettlestack to meet you half way, actually far more than half way. We'll replace the handle for US 5$ + shipping.* However, after the first replacement, we reserve the right to identify someone as a "terminal abuser" and decline subsequent replacements. This replacement includes new support blades and ABS plastic grip housing and requires the return of the original broken handle.
*After more than 2 years we haven't charged anyone for a return .